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MEGA JULY SALE
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  • Distance Selling Agreement

Distance Selling Agreement

Effective Date: 21.02.2016

1. Parties

This Distance Selling Contract ("Contract") is entered into between:

Seller:
MITUM LLC
1209 Mountain Road Pl NE, Ste N Albuquerque, NM 87110 USA
Phone: +1 505 220 3073
Email: [email protected]

and

Buyer: The individual or legal entity placing an order through the website.

By placing an order, the Buyer accepts this Contract electronically.

2. Scope

This Contract governs the sale and delivery of physical goods sold through lexme.shop, including but not limited to:

  • Women's, Men's, and Children's Clothing & Apparel
  • Shoes & Bags
  • Cosmetics & Personal Care Products
  • Home & Furniture / Home Textiles
  • Sports & Outdoor Products
  • Jewelry & Accessories
  • Books, Stationery & Hobbies
  • Mother & Child Products

All products are warehoused in Türkiye and shipped internationally from Türkiye.

3. Eligibility

The Buyer must be at least 18 years of age to place an order. By completing a purchase, the Buyer confirms that they meet this requirement.

4. Order and Payment Process

Orders are placed through the website. Upon completing an order, the Buyer receives an order confirmation email. Payment must be completed for the order to be processed.

Payments are accepted via the following methods:

  • Credit / Debit Card (via Stripe)
  • Apple Pay (via Stripe)
  • Google Pay (via Stripe)
  • PayPal
  • Bank Transfer / Wire Transfer (via Wise)

For bank transfer / Wise payments: after placing the order, the Buyer receives the Seller's bank account details by email and must complete the transfer manually. Orders paid by bank transfer are processed only after the payment is confirmed by the Seller. The Seller will notify the Buyer once payment is received and the order moves to processing status.

The Seller does not store full payment card details. All card transactions are processed securely by Stripe in compliance with PCI-DSS standards.

All prices are listed in the currency displayed on the website at the time of purchase.

5. Order Confirmation and Communication

The Buyer will receive automated email notifications at each stage of the order process, including:

  • Order confirmation upon successful placement
  • Payment confirmation upon receipt of payment
  • Shipment notification when the order is handed to the carrier
  • Tracking number and carrier information for shipment tracking
  • Invoice upon shipment

The Buyer is responsible for providing a valid and active email address. The Seller shall not be liable for missed notifications due to an incorrect or inactive email address provided by the Buyer.

6. Order Preparation and Delivery

After payment confirmation, orders are prepared and dispatched. The estimated total delivery time from order confirmation to delivery is typically between 3 and 18 business days, depending on the destination country, customs procedures, and carrier conditions.

Delivery times are estimates and are not guaranteed. Delays caused by customs authorities, international logistics conditions, force majeure events, or incorrect shipping information provided by the Buyer are outside the Seller's control.

The Buyer is solely responsible for providing accurate and complete shipping information. The Seller shall not be liable for delays or non-delivery resulting from incorrect or incomplete address information.

7. Customs, Import Duties, Taxes and Buyer Responsibility

International shipments may be subject to customs duties, value-added tax (VAT), import taxes, local sales taxes, customs clearance fees, brokerage fees, handling charges, or other governmental charges imposed by the customs authorities or regulatory bodies of the destination country.

These charges are determined solely by the laws and regulations of the destination country and are not included in the product price or shipping cost displayed on the website unless explicitly stated otherwise.

The Buyer acknowledges and agrees that additional local taxes, customs duties, import charges, or administrative fees may apply upon arrival of the shipment in the destination country.

All such duties, taxes, and charges are the sole responsibility of the Buyer and must be paid by the Buyer directly to the customs authority, courier service, or other relevant agency in order for the shipment to be released and delivered.

The Seller has no control over these charges and cannot predict or estimate their amount in advance. Customs policies vary significantly from country to country.

By placing an international order, the Buyer confirms that they understand and accept that they may be required to pay additional customs duties, import taxes, or local charges in their country.

The Buyer further acknowledges that failure or refusal to pay applicable customs duties, taxes, or clearance fees may result in the shipment being delayed, returned, abandoned, or destroyed by the customs authorities or the courier service.

If the Buyer refuses to accept the shipment, refuses to pay required customs duties or taxes, or fails to complete customs clearance procedures, the Seller shall not be responsible for any resulting losses, customs penalties, storage fees, return shipping costs, or destruction charges.

In such cases, any costs incurred by the Seller including but not limited to return shipping fees, customs handling charges, courier administrative costs, or other related expenses may be deducted from any refundable amount, if applicable.

If the shipment is abandoned, destroyed, or otherwise disposed of by customs authorities due to the Buyer's failure to comply with import requirements or failure to pay applicable duties or taxes, the Buyer shall not be entitled to a refund of the product price or shipping cost.

The Buyer also agrees that customs duties, import taxes, and government-imposed charges are outside the control and responsibility of the Seller and cannot be used as grounds for payment disputes, chargebacks, or claims that the order was unauthorized or misrepresented.

By completing the purchase, the Buyer confirms that they have read, understood, and accepted their responsibility regarding potential customs duties, import taxes, and other governmental charges that may apply in their country.

8. Right of Withdrawal (EU Consumers)

If the Buyer resides in the European Union, they have the right to withdraw from the purchase within fourteen (14) days of receiving the goods, in accordance with Directive 2011/83/EU.

The withdrawal request must be submitted within the 14-day period via email, WhatsApp, or the website's contact form, clearly stating the order number and the reason for withdrawal.

9. Exemptions from Right of Withdrawal

The right of withdrawal does not apply to:

  • Sealed goods unsealed after delivery which are not suitable for return due to health protection or hygiene reasons
  • Intimate or personal care products once opened or used
  • Underwear and inner garments
  • Items that have been used, washed, altered, or damaged by the Buyer
  • Items returned without original packaging or tags

10. Returns and Refunds

The Seller's primary goal is to ensure the Buyer's satisfaction. In cases of genuine product defects, damage during shipping, or incorrect items received, the Seller will offer a full refund or replacement without requiring the Buyer to return the item.

Return requests must be submitted within 14 days of delivery by contacting the Seller via email or the contact form, including the order number and a description of the issue.

To assess the claim, the Seller may request photographic or video evidence of the defect or damage. The Seller will review the evidence and respond with a resolution within a reasonable time.

If the evidence confirms the issue and the cause is not attributable to the Buyer, the Seller will process a full refund to the original payment method or offer a replacement shipment at no additional cost to the Buyer.

Approved refunds are processed via the original payment method (Stripe, PayPal, or bank transfer) within 5–10 business days of approval.

No restocking fee applies.

The Seller reserves the right to decline return or refund requests in cases where the evidence submitted does not support the claim, or where signs of misuse, intentional damage, or bad faith are present.

11. Damaged or Incorrect Products

The Buyer must report damaged, defective, or incorrect goods within 48 hours of delivery and provide supporting photographic or video evidence.

If the shipment was visibly damaged at the time of delivery, the Buyer is strongly advised to document the damage upon receipt (e.g. by recording a delivery unboxing video or obtaining a damage report from the carrier). Such documentation significantly supports the claim process.

In cases of carrier-caused damage, the Seller will assist the Buyer in filing a complaint with the carrier and will seek compensation on the Buyer's behalf, though the outcome of such claims is outside the Seller's control.

12. Refused or Undeliverable Shipments

If a shipment is refused by the Buyer without valid reason, or returned due to failure to pay customs charges, an incorrect address, or failure to collect from the carrier, the Seller reserves the right to deduct associated shipping, handling, and customs costs from any refundable amount.

13. Dispute Resolution — Required Prior Contact

Before initiating any payment dispute, chargeback, or claim with a payment provider (including Stripe, PayPal, or any card issuer), the Buyer agrees to contact the Seller directly and allow a minimum of 48 hours for the Seller to respond and propose a resolution.

The Seller is committed to resolving all legitimate issues promptly and fairly. Filing a chargeback or dispute without first contacting the Seller is a breach of this Contract.

In the event of a chargeback or payment dispute, the Seller reserves the right to submit all available evidence to the payment processor, including but not limited to:

  • Order confirmation and payment records
  • Shipping confirmation and tracking information
  • Carrier delivery confirmation
  • Invoice and communication history
  • Photographic or video evidence related to the shipment
  • Any correspondence between the Buyer and the Seller

Chargebacks filed for orders that were delivered as described, or for reasons covered and accepted under this Contract (such as customs duties), will be disputed by the Seller with full documentation.

14. Limitation of Liability

To the maximum extent permitted by applicable law, MITUM LLC shall not be liable for indirect, incidental, or consequential damages arising from the use or misuse of the products, delays caused by customs or carriers, or events beyond the Seller's reasonable control.

15. Governing Law and Jurisdiction

This Contract shall be governed by the laws of the State of New Mexico, United States.

Any disputes arising from this Contract shall be subject to the exclusive jurisdiction of the courts located in New Mexico.

16. Acceptance

By completing an online order, the Buyer confirms that they have read, understood, and accepted all terms of this Distance Selling Contract in their entirety.

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